1 year
5 Star Roadside Assistance
Membership price
$308
12-month membership Unlimited service calls during the membership year
Premium 24/7 caravan and motorhome roadside assistance
Caravan Roadside Assistance 5 Star protection for one year.
Premium Australia-wide roadside assistance for your registered caravan or motorhome, with unlimited service calls during the membership year, metropolitan towing up to 50 kilometres, country towing up to 100 kilometres, flat-tyre assistance and accommodation benefits following an eligible accident or major mechanical breakdown.
Membership services become effective two business days after payment
is received. The caravan or motorhome must be currently registered.
All assistance is subject to the membership terms, service
availability, exclusions and benefit limits.
∞
Unlimited service calls Available throughout each membership year
50
50 km metropolitan towing To the nearest repairer or place of safety
100
100 km country towing Subject to access and available towing equipment
24
24/7 Australia-wide support Emergency roadside help when a breakdown occurs
Choose your membership term
Caravan Roadside Assistance 5 Star for 1 to 5 years
Each membership term provides the same 5 Star roadside benefits, including unlimited annual service calls, higher towing limits, flat-tyre assistance and the applicable accommodation benefits.
2 years
5 Star Roadside Assistance
Membership price
$600
24-month membership Unlimited service calls during each membership year
3 years
5 Star Roadside Assistance
Membership price
$796
36-month membership Unlimited service calls during each membership year
4 years
5 Star Roadside Assistance
Membership price
$1,020
48-month membership Unlimited service calls during each membership year
5 years
5 Star Roadside Assistance
Membership price
$1,220
60-month membership Unlimited service calls during each membership year
Prices include GST. Membership availability, pricing, assistance and benefits remain subject to confirmation and the applicable membership terms and conditions.
Membership summary
Caravan Roadside Assistance 5 Star at a glance
Premium emergency roadside assistance for an unexpected mechanical breakdown involving your registered caravan or motorhome.
Basic membership requirements
- The caravan or motorhome must be currently registered
- The membership must be paid for and current
- Correct membership and breakdown details must be provided
- The member must remain with the caravan or motorhome
- The location must be safe and accessible
| Membership | Caravan Roadside Assistance 5 Star |
|---|---|
| Current term | 1 year |
| Service calls | Unlimited during each membership year |
| Metropolitan towing | Up to 50 kilometres |
| Country towing | Up to 100 kilometres |
| Flat tyre | Tyre change where a roadworthy spare is available |
| Accident accommodation | Up to $300 per eligible claim |
| Major-breakdown accommodation | Up to $700 per eligible claim |
| Coverage area | Australia wide |
| Membership commencement | Two business days after payment is received |
| Mechanical repairs | Parts, labour, maintenance and permanent repairs are not included |
Included roadside services
What Caravan Roadside Assistance 5 Star provides
Services are available for an eligible unexpected mechanical breakdown, subject to safe access, provider availability, the applicable limits and the membership terms and conditions.
∞
Unlimited service calls
The 5 Star membership provides unlimited roadside service calls during each annual membership period, subject to the membership conditions.
50
Metropolitan towing
Towing may be provided for up to 50 kilometres to the nearest appropriate repairer or place of safety.
Additional distances or destinations may be arranged and quoted separately.
100
Country towing
Towing may be provided for up to 100 kilometres in country areas to the nearest appropriate repairer or place of safety.
The tow must be possible using appropriate towing equipment that is available at the breakdown location.
T
Flat-tyre assistance
The service provider can change a flat tyre where a suitable, roadworthy spare tyre is available.
The service does not include repairing a damaged wheel, fitting a tyre to a rim or supplying a replacement tyre.
Accommodation assistance
Extra support when you are more than 100 kilometres from home
Accommodation reimbursement applies only where the relevant conditions are met and the required accident, accommodation and repair documentation is supplied. Pre-booked accommodation is not included.
Accident accommodation — up to $300
Where the registered caravan or motorhome is involved in an accident and repairs are being completed more than 100 kilometres from your registered residence, reimbursement may be available for emergency accommodation.
- Up to $100 per night
- Maximum of three nights
- Room rate only
- Maximum benefit of $300
- Accident report, accommodation invoice and caravan or motorhome repair invoice required
Major-breakdown accommodation — up to $700
Where a mechanical breakdown requires repairs more than 100 kilometres from your registered residence, reimbursement may be available for emergency accommodation.
- Up to $140 per night
- Maximum of five nights
- Room rate only
- Maximum benefit of $700
- Accommodation and caravan or motorhome repair invoices required
Membership commencement and transfer
Important details before relying on roadside assistance
Assistance starts two business days after payment
Membership services and benefits become effective two business days after Integrity receives payment. Assistance is not available before the membership commencement date.
The membership may be transferred
If you replace your caravan or motorhome, contact Integrity during business hours within seven days of the changeover.
The transfer becomes effective two working days after the notification is received.
Keep membership records up to date
Changes to the caravan or motorhome registration number or your address must be reported to Integrity during business hours within seven days.
Membership fees are stated as non-refundable
The supplied membership terms state that membership, administration and service fees paid to Integrity are non-refundable.
Requesting roadside assistance
What to do when your caravan or motorhome breaks down
Roadside assistance and towing should be arranged through Integrity. Independently arranged services may not be covered.
Call roadside assistance
Contact the 24-hour roadside-assistance service on 1800 422 772.
Provide accurate membership details
Provide the correct membership, caravan or motorhome registration details and the exact breakdown location so eligibility can be confirmed.
Remain with the caravan or motorhome
The member should remain in attendance when the service provider arrives. If no one is present, the service may not be completed.
Pay costs outside the included benefits
Excess towing distance, specialised towing equipment, salvage, locksmiths, holding-yard fees, tolls and other non-included services remain the member’s responsibility.
Important membership conditions
When roadside assistance may not be provided
Roadside assistance is an emergency roadside service. It does not cover routine maintenance, permanent repairs or the cost of parts and labour required to repair the caravan or motorhome.
Assistance is generally limited to sealed roads or designated roads that the service provider considers safe and accessible. The tow must be possible using appropriate available equipment.
- An unregistered or unroadworthy caravan or motorhome
- A caravan or motorhome already located at a repairer
- A partly or fully dismantled caravan or motorhome
- A known or pre-existing failure or breakdown
- A tow or roadside service not arranged through Integrity
- Accident, flood, theft, fire or malicious damage for roadside towing
- Unsafe locations or roads inaccessible to the provider
- Specialised towing equipment or additional personnel
- Excess towing distances or alternative destinations
- Salvage, holding-yard, locksmith and toll charges
- Parts, labour, maintenance and permanent repairs
- Damage-free towing made difficult by certain modifications
- Services requested before the membership commencement date
Emergency roadside service
Roadside assistance is not a mechanical warranty
The membership arranges emergency roadside attendance, towing and the stated accommodation benefits. It does not pay for replacement parts, workshop labour, servicing, maintenance or permanent mechanical repairs.
Frequently asked questions
Caravan Roadside Assistance 5 Star FAQs
How many roadside calls are included?
The 5 Star plan provides unlimited roadside service calls during each annual membership period, subject to the membership conditions.
How far will my caravan or motorhome be towed?
Metropolitan towing is available for up to 50 kilometres and country towing is available for up to 100 kilometres.
Towing is generally to the nearest appropriate repairer or place of safety. Additional towing distances or destinations may be arranged at your expense.
Is flat-tyre assistance included?
Yes. The service provider can change the tyre where a suitable and roadworthy spare tyre is available.
The service does not include wheel repair, fitting a tyre to a rim or supplying a replacement tyre.
What accommodation benefits are included?
Accident accommodation may be reimbursed up to $100 per night for a maximum of three nights, with a total benefit limit of $300.
Major-breakdown accommodation may be reimbursed up to $140 per night for a maximum of five nights, with a total benefit limit of $700.
The repairs must be more than 100 kilometres from your registered residence, the required documents must be supplied and pre-booked accommodation is excluded.
When does my roadside assistance start?
Services become effective two business days after payment is received.
Is the membership Australia wide?
Yes. Assistance is available through an Australia-wide service network, subject to provider availability, safe access and the membership conditions.
Does roadside assistance pay repair costs?
No. Parts, workshop labour, servicing, maintenance and permanent repairs are the member’s responsibility.
Can the membership be transferred?
Yes. Contact Integrity within seven days of changing the registered caravan or motorhome.
The transfer becomes effective two working days after Integrity receives the notification.
Can I arrange my own towing service?
Roadside services and towing should be arranged through Integrity. A tow or service arranged independently may not be covered.
Are membership fees refundable?
The supplied membership terms state that membership, administration and service fees paid to Integrity are non-refundable.
What number do I call for assistance?
Call the 24-hour roadside-assistance line on 1800 422 772.
Ready for premium Australia-wide caravan roadside support?
Purchase one year of Caravan Roadside Assistance 5 Star and access unlimited service calls, higher towing limits, flat-tyre assistance and eligible accommodation benefits.
| TOWING | Metropolitan Roadside assistance tow truck services are ready to take your Caravan/Motorhome to the nearest repairer or place of safety up to 20km. Additional distances and/or destinations can be arranged and quoted upon request. |
|---|---|
| EXCESS | There is no excess applicable to this product. |
Only logged in customers who have purchased this product may leave a review.
Reviews
There are no reviews yet.