Privacy Policy

Last updated: 26 July 2026

1. Our commitment to your privacy

Warranty Finder respects your privacy and is committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy, financial services, communications and consumer protection laws.

2. Who we are

Warranty Finder is a registered business name of:

The Trustee for Lyncol Unit Trust
ABN: 46 857 651 231
Business name: Warranty Finder

Where applicable, The Trustee for Lyncol Unit Trust operates as Authorised Representative No. 1270114 of Integrity Car Care Pty Ltd, Australian Financial Services Licence No. 247069.

In this policy, “Warranty Finder”, “we”, “our” and “us” refer to The Trustee for Lyncol Unit Trust trading as Warranty Finder.

Our website allows customers to obtain information about, compare and purchase eligible extended warranty, mechanical breakdown, roadside assistance and related products.

Some products are issued, administered or supplied by third-party warranty providers. Those providers may have their own privacy policies and collection notices.

3. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The personal information we collect depends on how you interact with us and the product or service you request.

4. Personal information we may collect

Identity and contact information

We may collect:

  • your first and last name;

  • residential, postal or business address;

  • email address;

  • telephone or mobile number;

  • date of birth, where required;

  • state or territory of residence;

  • account username or login information;

  • electronic signature; and

  • preferred method of communication.

Vehicle and asset information

To provide a warranty comparison, assess product eligibility or arrange cover, we may collect information about your vehicle or asset, including:

  • vehicle or asset type;

  • manufacturer, make and model;

  • build year;

  • registration number;

  • vehicle identification number or chassis number;

  • odometer or kilometres travelled;

  • engine, fuel or power type;

  • purchase date and purchase method;

  • dealer, private sale or auction details;

  • purchase price or current value;

  • personal or business use;

  • service and maintenance history;

  • current manufacturer, statutory or aftermarket warranty status;

  • modifications or accessories;

  • condition and usage information; and

  • the date on which you want the warranty to commence.

Depending on the product, this information may relate to a car, motorbike, caravan, camper trailer, motorhome, truck, commercial vehicle, boat, jet ski, horse float, trailer, machinery or another eligible asset.

Quote, application and policy information

We may collect:

Payment and transaction information

When you purchase a product, we may collect or receive:

  • the amount paid;

  • payment date and transaction reference;

  • payment method;

  • billing information;

  • payment approval or decline information;

  • refund or chargeback information; and

  • information relating to an instalment or payment arrangement.

Payments may be processed by third-party payment providers. Warranty Finder will generally receive transaction confirmation and limited payment information rather than your complete card or bank account details.

Where you request finance, instalment payments or another credit-related service, we may refer you to a separate finance or payment provider with your consent. That provider will collect and handle information under its own privacy policy.

Communications and customer service information

We may collect:

  • enquiries, comments and feedback;

  • emails, SMS messages and online chat communications;

  • notes made during telephone conversations;

  • complaint and dispute information;

  • access or correction requests;

  • survey responses;

  • product reviews and testimonials; and

  • marketing preferences and unsubscribe requests.

Where telephone calls are recorded for training, quality assurance, compliance or dispute management, we will provide notice where required.

Website and technical information

When you access our website, we or our technology providers may automatically collect:

  • internet protocol address;

  • device type and device identifier;

  • browser type and operating system;

  • approximate location derived from your IP address;

  • date and time of access;

  • pages viewed;

  • links selected;

  • forms commenced or completed;

  • referring website or advertising source;

  • session information;

  • cookie identifiers;

  • advertising conversion information; and

  • information about how you interact with our website.

Business and partner information

Where you are a referral partner, dealership, warranty provider, supplier, repairer, contractor or professional adviser, we may collect:

  • your name and position;

  • business name and ABN;

  • work telephone number and email address;

  • business address;

  • payment and banking information;

  • referral and transaction details;

  • licence, accreditation or authority information; and

  • information necessary to manage our commercial relationship.

5. Sensitive information

Warranty Finder does not generally need sensitive information to provide a standard warranty comparison.

However, sensitive information may occasionally be provided in connection with an accessibility request, complaint, payment arrangement or other special circumstance.

We will only collect sensitive information where:

  • you have consented to its collection;

  • it is reasonably necessary for our functions or activities; or

  • its collection is otherwise permitted or required by law.

Please avoid providing sensitive information that is not relevant to your enquiry or application.

6. How we collect personal information

We generally collect personal information directly from you when you:

  • complete an online quote, enquiry, application, checkout or contact form;

  • create an online account;

  • purchase a warranty or roadside assistance product;

  • speak with us by telephone;

  • communicate with us by email, SMS, online chat or social media;

  • request assistance with a warranty application or claim;

  • submit a complaint or privacy request;

  • enter a competition, promotion or survey;

  • provide a testimonial or review; or

  • deal with us as a business partner, supplier or contractor.

We may also collect personal information from:

  • warranty issuers, providers and administrators;

  • roadside assistance providers;

  • dealerships, brokers and referral partners;

  • payment and instalment providers;

  • a person you have authorised to deal with us;

  • related businesses where you have requested a related service;

  • repairers or claims administrators;

  • publicly available registers and records;

  • analytics, advertising and technology providers; and

  • other third parties where you have consented or where collection is permitted by law.

If you provide personal information about another person, you must have authority to provide it and should make that person aware of this Privacy Policy.

7. Why we collect, hold and use personal information

We may collect, hold and use personal information to:

  • respond to your enquiry;

  • determine which warranty products may be available for your vehicle or asset;

  • prepare and deliver warranty comparisons and quotes;

  • explain product features, eligibility requirements, pricing and relevant documents;

  • communicate with you where information requires clarification;

  • facilitate an application or purchase;

  • provide information to the warranty provider or administrator;

  • arrange payment, instalment or refund processing;

  • arrange electronic signatures and delivery of policy documents;

  • provide customer support after purchase;

  • assist with cancellation, transfer or claims-related enquiries;

  • arrange or support roadside assistance services;

  • maintain records of quotations, applications and transactions;

  • verify your identity;

  • detect and prevent fraud, misuse and security incidents;

  • resolve complaints and disputes;

  • manage referral partners and suppliers;

  • administer promotions, surveys and customer feedback;

  • improve our website, products and customer service;

  • measure advertising and website performance;

  • conduct internal reporting, auditing and business planning;

  • comply with financial services, taxation, record-keeping and other legal obligations;

  • respond to regulators, courts and law enforcement agencies; and

  • exercise or defend our legal rights.

We may also use information for another purpose where you have consented or where the use is required or authorised by law.

8. What happens if you do not provide information?

You may choose not to provide personal information.

However, if required information is not provided, or the information is inaccurate or incomplete, we may be unable to:

  • determine warranty eligibility;

  • provide an accurate comparison or quote;

  • contact you about your enquiry;

  • complete a purchase or application;

  • issue warranty documents;

  • process a payment or refund;

  • assist with a claim or complaint; or

  • provide the requested service.

Where it is lawful and practical, you may contact us anonymously or use a pseudonym for a general enquiry. We will normally require your correct identity and vehicle or asset information before arranging a quote, application, purchase, refund or policy-related service.

9. When we disclose personal information

We may disclose personal information to organisations involved in providing or supporting our services, including:

  • warranty issuers, providers and administrators;

  • Integrity Car Care Pty Ltd and other relevant Australian Financial Services Licensees or authorised representatives;

  • roadside assistance providers;

  • claims administrators and repair networks;

  • payment gateways, banks and merchant service providers;

  • instalment payment and finance providers, where requested;

  • electronic signature providers;

  • website hosting, cloud storage and data backup providers;

  • customer relationship management and database providers;

  • email, SMS, telephone and online communication providers;

  • analytics, advertising and conversion measurement providers;

  • cybersecurity, identity verification and fraud prevention providers;

  • referral partners and dealerships;

  • accountants, auditors, lawyers and professional advisers;

  • insurers and risk management advisers;

  • regulators, dispute resolution bodies, courts and government agencies;

  • law enforcement agencies where disclosure is required or authorised; and

  • a purchaser or prospective purchaser of all or part of our business, subject to appropriate confidentiality arrangements.

We only disclose information that is reasonably necessary for the relevant purpose.

A warranty provider or other third party receiving your information will handle that information under its own privacy policy and legal obligations.

10. Direct marketing

Where permitted by law, we may use your contact details to provide information about:

Marketing communications may be sent by email, SMS, telephone, post, online advertising or social media.

You may opt out at any time by:

  • using the unsubscribe facility in an email;

  • replying “STOP” to an eligible SMS;

  • asking our team during a telephone conversation;

  • emailing admin@warrantyfinder.com.au; or

  • calling 1300 307 566.

Opting out of marketing does not prevent us from sending service-related communications about an existing quote, application, purchase, payment, warranty, complaint or claim.

We will not sell your personal information to unrelated organisations for their independent marketing purposes.

11. Cookies, analytics and online advertising

Our website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

  • operate website functions;

  • remember your preferences;

  • maintain secure sessions;

  • save information entered into forms;

  • understand how visitors use the website;

  • diagnose errors and improve performance;

  • measure advertising results;

  • display relevant advertising; and

  • reduce irrelevant or repeated advertising.

Some cookies and tracking technologies are operated by third-party analytics, advertising, payment, security or website service providers.

You can control or block cookies through your browser settings and, where available, our cookie preference tools. Blocking some cookies may affect the operation of quote forms, checkout functions, account login or other website features.

Information collected by third-party platforms may also be governed by those platforms’ privacy policies.

12. Overseas storage and disclosure

Some technology, payment, communications, analytics, cloud or software providers may operate or store information outside Australia.

The countries involved may vary depending on the provider, its data centres and the services being used. Where practicable, we will identify likely overseas locations in a collection notice or an updated version of this Privacy Policy.

Before disclosing personal information to an overseas recipient, we will take reasonable steps required by applicable privacy law to ensure that the information is appropriately protected.

However, privacy protections and legal remedies in another country may differ from those available in Australia.

13. How we protect personal information

We take reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Our security measures may include:

  • access restrictions and user permissions;

  • authentication and password controls;

  • secure website connections;

  • security monitoring;

  • malware and threat protection;

  • staff confidentiality obligations;

  • secure cloud and hosting arrangements;

  • backups and recovery processes;

  • staff privacy and security procedures; and

  • secure destruction or de-identification practices.

No internet transmission, online platform or electronic storage system can be guaranteed to be completely secure. You should take care when sending personal information electronically and should not send payment card details through ordinary email.

14. Data breaches

We maintain procedures for responding to suspected or actual privacy and data security incidents.

Where a breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will take the steps required by law, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

15. How long we keep information

We retain personal information only for as long as it is reasonably required for:

  • the purpose for which it was collected;

  • providing customer support;

  • managing a warranty, transaction or complaint;

  • maintaining business and financial records;

  • meeting contractual obligations;

  • responding to legal claims; and

  • complying with applicable financial services, taxation and record-keeping laws.

Retention periods may differ depending on the type of information and whether you purchased a product.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

Information contained in backups may remain for a limited period until the relevant backup is securely overwritten or deleted.

16. Accuracy and correction

We take reasonable steps to ensure the personal information we hold is accurate, complete, current, relevant and not misleading.

Please contact us if your details change or you believe information we hold is incorrect.

You may request that we correct your personal information. We may need to verify your identity before making a correction.

Where we decline a correction request, we will provide written reasons where required and explain any available complaint options. You may also ask us to associate a statement with the information indicating that you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

17. Accessing your personal information

You may request access to personal information we hold about you.

To protect your information, we may ask you to:

  • provide sufficient details to locate the information;

  • verify your identity; or

  • provide written authority where another person is acting for you.

We will respond within a reasonable period.

Access will generally be provided without charge. If a request requires significant retrieval or preparation work, we may charge a reasonable administrative fee. We will tell you about any proposed fee before proceeding.

We may refuse or limit access where permitted by law, including where access would:

  • unreasonably affect another person’s privacy;

  • reveal confidential or commercially sensitive information;

  • prejudice an investigation;

  • be unlawful; or

  • create a serious threat to a person’s health or safety.

Where access is refused, we will provide written reasons where required and explain how you may complain about the decision.

18. Privacy complaints

You may contact us if you believe we have mishandled your personal information or failed to comply with this Privacy Policy or applicable privacy law.

Your complaint should include:

  • your name and contact details;

  • a description of the privacy issue;

  • relevant dates and reference numbers;

  • copies of relevant communications; and

  • the outcome you are seeking.

We will acknowledge your complaint and investigate it fairly.

We aim to provide a written response within 30 days. If the matter is complex or we require more information, we will explain the reason for the delay and provide an updated response timeframe.

If you are not satisfied with our response, you may be able to complain to the relevant external dispute resolution scheme or the Office of the Australian Information Commissioner.

The Office of the Australian Information Commissioner can be contacted on 1300 363 992 or through its online privacy complaint process.

You will generally need to give Warranty Finder a reasonable opportunity, usually 30 days, to respond before the Office of the Australian Information Commissioner will consider your complaint.

19. Children and young people

Our warranty comparison and purchase services are intended for adults who are legally able to purchase or arrange the relevant product.

We do not knowingly seek to collect personal information directly from children. Where information about a person under 18 is required, it should be provided by, or with the authority of, a parent or legal guardian.

20. Third-party websites

Our website may contain links to warranty providers, payment providers, finance providers, roadside assistance providers, social media platforms and other third-party websites.

Warranty Finder is not responsible for the privacy practices, security or content of third-party websites. You should review the applicable third party’s privacy policy before providing personal information.

21. Changes to this Privacy Policy

We may update this Privacy Policy when:

  • our products, technology or business practices change;

  • we engage new service providers;

  • our information-handling practices change; or

  • privacy or financial services laws change.

The current version will be published on our website and will show the date it was last updated.

Material changes may also be communicated through our website, by email or through another appropriate method.

22. Contacting our Privacy Officer

For privacy enquiries, access or correction requests, complaints, marketing preferences or requests for a copy of this policy, contact:

Privacy Officer
Warranty Finder
The Trustee for Lyncol Unit Trust
ABN: 46 857 651 231
Email: admin@warrantyfinder.com.au
Telephone: 1300 307 566

Please include enough information for us to understand and respond to your request. We may ask you to verify your identity before providing access to or changing personal information.